Privacy Policy

When you create an account we collect your email address and name. To build your Fanakick Pass you may add a profile photo, bio, age, city, favorite sports and teams, and languages. As you use the app we collect watch party activity — events you host or join, join requests, messages, bookmarks, feedback, and reports — plus product interactions, crash reports, performance data, and basic device information needed to run and protect the service.

We use information to provide accounts, show relevant watch parties, process join requests, support host moderation, improve safety, send notifications, investigate reports, prevent abuse, and improve the product.

Profile and watch party information may be visible to other users depending on the feature. Exact venue details are intended to remain limited until a host or moderator approves a join request.

Fanakick uses providers such as Supabase for authentication, database, and photo storage; Google and Apple for optional sign-in; Vercel for hosting and product analytics; and Sentry for crash and performance diagnostics. These providers process data so the service can operate.

You can update profile information in your account. You can request account deletion through the delete account page or by contacting us.

Account, profile, and user-created information is kept while your account is active and is removed through the account-deletion process, unless a specific legal, safety, or regulatory reason requires limited retention. Verification selfie files are normally removed 30 days after review and any appeal window closes. Rejected host applications and CVs are normally removed after 30 days. Evidence for accepted hosts is kept while host status is active and for 12 months afterward.

Closed abuse and moderation cases are normally kept for 24 months. Notification delivery records and inactive device registrations are normally kept for 90 days. Ordinary support cases are normally kept for 12 months after closure, privacy-request case records for 24 months, and security or audit logs for up to 12 months. Active disputes, investigations, legal holds, complaints, or regulator requests may extend the relevant period. Backup retention remains under review as part of Fanakick's recovery procedure.

For privacy questions, contact privacy@fanakick.com.